Support

A person answers. Usually the same day.

Ask the Flow agent on any page for prices and how things work, right now. For anything about your account, email [email protected] or leave your details and a person at Dark Water replies.

Chat with Flow

The Flow agent at the bottom of every page answers from the live fee table: what a payment costs, how payouts work, what your customer sees, how to connect your software. Type an amount to get a price.

Talk to a person

Type "talk to a person" in the chat, or email [email protected]. Include your business name and what you are trying to do. A person at Dark Water replies, usually the same day.

Report a security problem

Email [email protected] with "security" in the subject. Every report gets a reply. A detailed disclosure address and policy are on the Trust and security page.

Have this ready

  • Your business name as it appears in Flow
  • The payment, link or invoice reference, if the question is about one
  • What you expected and what happened instead
  • For software questions, the request you sent and the response you got, without your API key

Before you write

Most questions are answered on Questions, in the Guides, or on the Developer page. The Getting started page lists exactly what verification asks for.

From invoice to paid.

Create your account, connect your bank, send your first payment link. One price per payment, one deposit, your name on everything. No monthly fee.